_RITE / 04
Returns Rite
[LAST UPDATED: 29 APRIL 2026]
Each piece is dyed dark and sent out heavy. If a garment doesn't sit right, you can return eligible items within 30 days of delivery for a full refund or exchange. No questions, no theatre.
_§ 01
01. Return window
You have 30 days from the delivery date to request a return. EU customers also benefit from the statutory 14-day right of withdrawal under the Consumer Rights Directive.
_§ 02
02. Eligible items
- Garments unworn, unwashed, in their original condition.
- Returned with original packaging and inserts.
- All tags still attached.
_§ 03
03. Non-returnable items
- Made-to-order or custom-printed pieces produced specifically for you.
- Items marked "final rite" or "archive" at the time of purchase.
- Gift cards.
_§ 04
04. How to start a return
- Reach out via our contact channel with your order number and the piece(s) you'd like to return.
- Within 2 business days we'll send a prepaid return label (EU) or instructions (international).
- Pack the garment in its original packaging and drop it at your nearest carrier point.
_§ 05
05. Refund timeline
Once we receive and inspect your return, we'll email you a confirmation. Refunds are issued to the original payment method within 5–10 business days. Depending on your bank, it can take a few additional days to appear on your statement.
_§ 06
06. Return shipping costs
- EU returns: free, with our prepaid label.
- UK, US, and rest of world: customer pays return shipping.
- Faulty or incorrect items: we cover return shipping anywhere in the world.
_§ 07
07. Exchanges
Drops are finite. The fastest way to exchange a size or piece is to return the original for a refund and place a new order while stock remains.
_§ 08
08. Faulty or damaged items
If your order arrives damaged or you believe a garment is faulty, email us within 7 days of delivery with photos. We will repair, replace, or refund the piece at no cost to you.
_§ 09
09. Cancellations
You can cancel an order before it has been dispatched by reaching out via our contact channel. Once dispatched, please follow the return process above.
Questions? _CONTACT